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Technical Product Manager – Observability (Bangkok based, relocation provided) (Bangkok based, [...]



Job description

Overview

Technical Product Manager – Observability (Bangkok-based, relocation provided).

The Observability domain ensures Agoda’s systems are visible, traceable, and resilient—helping us maximize uptime and minimize recovery time from incidents so customers always enjoy the best experience possible.

This role is high-impact and focuses on building and evolving our platforms for telemetry, distributed tracing, anomaly detection, alerting, and incident management.

The TPM will lead the vision, roadmap, and delivery of Agoda’s observability platforms, collaborating with engineers, SREs, and data scientists to detect, prevent, and resolve production issues faster using data and AI-driven monitoring.

Note: This description reflects the responsibilities and qualifications for the position and includes relocation to Bangkok with relocation support.

Responsibilities

  • Own the full product lifecycle for observability platforms—from concept to delivery and continuous improvement.

  • Define the vision for anomaly detection, tracing, and visibility systems that accelerate detection and recovery.

  • Partner with engineers, SREs, and product teams to identify reliability pain points and prioritize impactful solutions.

  • Balance product velocity with technical debt and operational risk, working closely with senior engineers.

  • Define and track key metrics to measure platform impact.

  • Collaborate with data scientists to apply ML/AI techniques.

  • Communicate effectively across all levels—especially during complex or time-sensitive situations.

  • Demonstrate strong leadership, organization, and execution skills to drive initiatives from concept to launch.

  • Stay current with industry trends in observability, SRE, and ML-driven monitoring, and apply them at Agoda.

What You’ll Need to Succeed

  • 3+ years of technical product or program management experience in a fast-paced environment.

  • 5+ years of technical experience/familiarity with observability, reliability, or production excellence domains (e.g., monitoring, tracing, incident management).

  • Strong product management and communication skills, with the ability to influence without authority across technical and business teams.

  • Proven ability to define vision and strategy, set clear priorities, and deliver measurable impact.

  • Experience managing complex, cross-functional technical initiatives end-to-end.

  • Excellent stakeholder management and presentation skills; able to simplify complex technical concepts.

  • Familiarity with observability, reliability, or production excellence domains (e.g., monitoring, tracing, incident management).

  • Analytical and data-driven mindset; comfortable using metrics, dashboards, or SQL to support decision-making.

  • Highly organized and adaptable, able to manage multiple priorities and navigate ambiguity.

  • Hands-on experience with product management tools (e.g., JIRA, Confluence).

  • Energetic, curious, and proactive—the drive to “figure things out” and make meaningful improvements.

  • This position requires relocation to Bangkok, Thailand, where relocation support is provided.

Equal Opportunity

Equal Opportunity Employer.

Agoda is an inclusive company that values diverse backgrounds and perspectives.

Employment at Agoda is based on merit and qualifications, regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics.

Disclaimer

We do not accept unsolicited third-party or agency submissions.

If we receive unsolicited CVs, we reserve the right to contact and hire the candidate directly without any recruitment fee obligation.

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Required Skill Profession

Gestión Y Operaciones, Ingeniería Y Tecnología



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