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Partner Success Manager Spain Job in Spain Recruiting by BMC Software, Inc.

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Partner Success Manager - Spain

🏢 BMC Software, Inc.
📌 Spain, Spain, Spain
💼 arts design entertainment sports and media
⌚ 3 days ago

🔖 Full Time

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Description and Requirements

#LI-MS2 BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! The Partner Success Manager role is the interlock between BMC’s Customer Success Partner Programs and the delivery practice teams at our partners across Europe. The Partner Success Manager will own and coordinate activities in customer success partner programs, driving program implementation, tracking progress, and communicating effectively to cross-functional stakeholders. The ideal candidate will possess excellent written and verbal communication skills and a passion for fostering strategic relationships. They will lead as a BMC brand ambassador, both internally and externally, building trust and confidence with customers, partners, and colleagues through integrity and professionalism.Responsibilities

Cultivate and maintain strong relationships with partner delivery teams, ensuring alignment with BMC’s indirect strategy

Onboard partners into new and existing Customer Success Partner Programs

Develop Partner Success Plans for partners, executing plans to achieve goals and effectively communicate results to internal and/or external stakeholders

Review partner implementation opportunities and any gaps in skills

Track partner active engagements, project timelines, and any associated risks

Track partner product training, certifications, and other investments BMC is making into partner practice helping to drive business outcomes for our partners

Understand partner challenges, identify opportunities for improvement, and share lessons learned both internally and externally

Facilitate and ensure ongoing communication and collaboration between internal and external parties, providing timely communications on significant issues and developments

Survey customers and measure partner against KPI’s

Maintain and map contacts in the partner ecosystem

Drive simplification and continuous improvement in partner practices and processes

Identify and share Partner Success Stories

Qualifications

5 years in a similar role in Services, Channel or Customer Success Organization

Able to draw insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations

Experience scheduling, leading and following up on regular virtual meetings.

Experience developing and delivering MS PowerPoint presentations

Demonstrated ability to work in ambiguous situations and across organizational boundaries with audiences of all levels

Experience working in a SaaS environment, with Salesforce, and BMC products is a plus

Skills

Excellent communication and presentation skills

Expertise in using MS Office products (Excel, PowerPoint, Word)

Flexibility and the ability to adjust on the fly to new demands & priorities

Ability to adjust to setbacks or pivots

Capable of working in fast-paced environment and thrive working independently

Ability to have influence across organizations including senior stakeholders

Strong written and verbal communication skills, particularly in the ability to synthesize complex issues/scenarios into easy-to-understand concepts for various stakeholders

Self-starter with a drive for results and positive attitude

#LI-Remote

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