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Urgent! N3 Support Engineer - (Ref.212) Job Opening In madrid – Now Hiring Agilecontent

N3 Support Engineer (Ref.212)



Job description

Hello! Are you passionate about providing top-level technical support in dynamic environments?

We are looking for a Level 3 Technical Support Engineer to join a confidential international company based in Madrid.

You will play a key role in diagnosing and resolving complex incidents, collaborating with global teams, and ensuring service quality across critical systems.

Location:

Anywhere in Spain! Enjoy the flexibility of hybrid working.

What You'll Do :

  • Diagnose and resolve technical incidents in environments using .NET C# and SQL Server
  • Develop temporary solutions through SQL queries, ensuring compliance with established SLAs
  • Analyze performance issues in C# and SQL Server proactively
  • Collaborate with the development team in Brazil, sharing production incident analysis

Requirements :

  • Degree in Computer Engineering or equivalent training
  • Strong knowledge of .NET C# and SQL Server
  • Experience in incident resolution and performance analysis
  • Strong understanding of secure coding practices and common vulnerabilities, including the OWASP Top 10.

  • Experience conducting or participating in security-focused code reviews, with attention to input validation, authentication, and data protection.

  • Familiarity with integrating automated security tools (e.g., SAST, dependency scanning) into the development workflow or CI/CD pipelines.

  • Spanish (C1) and English (B2) proficiency
  • Availability to work in a hybrid model from the client’s offices in Madrid
  • Valid work permit in Spain

Nice to Have :

  • Experience resolving issues in web applications (Windows and Linux)
  • Knowledge of database administration (SQL Server, MongoDB, Couchbase, Oracle)
  • .NET memory dump analysis (Windows or Linux)
  • Familiarity with version control systems (e.g., GIT)
  • Understanding of Azure environments
  • Experience with Agile methodologies (Scrum, Kanban) and tools like Jira
  • Portuguese language skills

What We Offer :

Flexible Compensation : Tailor your benefits, including gourmet vouchers, daycare, and transportation.

Flexible Hours : Work at your own pace and manage your schedule.

Remote Work : Enjoy the convenience and comfort of working from home.

Birthday Off : Celebrate your special day with a day off!

️ Recharge Fridays : Enjoy a quarterly day off to recharge.

Extra Days Off : Celebrate your work anniversaries with additional time off.

Referral Program : Earn bonuses for referring talented professionals.

️ Free English Lessons : Enhance your language skills with free English lessons.

At Agile Content , we are committed to fostering an inclusive and diverse environment where everyone can thrive.

We welcome candidates from all backgrounds and identities to apply! and identities to apply

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