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Urgent! IT Service Management Process Designer (Madrid) Job Opening In madrid – Now Hiring IT Performance

IT Service Management Process Designer (Madrid)



Job description

For our international client - a global leader in the pharmaceutical sector, we are looking for an experienced Service Management Process Designer / ITIL Consultant to design a new, global Monitoring & Event Management process.

In this role, you will collaborate closely with existing product teams in Madrid, analyze current practices, benchmark them against ITIL 4 standards, and design a detailed, globally applicable process framework.

The outcome will be comprehensive process documentation ready for implementation.

Responsibilities
  • Design and document the new Monitoring & Event Management process according to ITIL 4 standards
  • Responsibility for service management, even and availability management and monitoring
  • Analyze existing processes and recommend improvements
  • Benchmark current practices against ITIL 4 and design a global process framework
  • Collaborate with infrastructure and application monitoring (Observability) teams
  • Prepare full process design documentation ready for implementation
  • Participate in regular onsite sessions (2–3 days / week) in Madrid
Qualifications
  • Proven experience in designing and implementing IT Service Management processes
  • ITIL certification or strong knowledge of ITIL (preferably ITIL 4)
  • Hands‑on experience in Service, Event Management, Availability Management, and Monitoring / Observability
  • Ideally, technical experience with monitoring tools (e.g., Splunk)
  • Experience working in international project environments
  • Strong English communication skills (spoken and written)
Benefits
  • Cooperation via B2B contract
  • Rates: (30 - 36) EUR / h + VAT (additionally)
  • Long term cooperation
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