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Urgent! Production Support Engineer Position in madrid - Aurel BGC

Production Support Engineer



Job description

Production Support Engineer

Location: Madrid (with occasional travel to Paris)

Training: Initial training will be provided at the Paris office

Role Overview

The Production Support Engineer is responsible for application and infrastructure maintenance, ensuring the smooth operation of trading and market activities.

This includes user support, system monitoring, incident management, and the implementation of hardware and software updates.

Working closely with the Paris office, this role ensures operational continuity for the Madrid site while contributing to service quality and user experience improvement.

Key Responsibilities
  • Provide both technical and functional support to users.

  • Manage incidents, perform root cause analysis, and contribute to service restoration in collaboration with Level 2 support teams.

  • Oversee incident reporting and system monitoring activities.

  • Execute daily processes and batch jobs according to the defined production schedule.

  • Monitor and ensure the quality of application interfaces and data transfers.

  • Supervise the status and health of technical components within the application ecosystem.

  • Verify and maintain the integrity of system backups.

  • Create, update, and maintain operational procedures and runbooks.

  • Perform data purges in collaboration with production managers.

  • Implement and monitor new data transfers and integrations.

  • Collaborate with user support and other technical support teams across offices.

  • Work in rotating or staggered shifts as required.

Required Profile
  • Bachelor’s degree (Bac+3 or higher) in IT, Computer Science, or a related field.

  • Proficiency in Microsoft Windows 11, Windows Server, and Office environments.

  • Familiarity with tools such as WinSCP and SSH.

  • Good understanding of PowerShell and DOS scripting.

  • Solid technical knowledge of hardware, including PCs, monitors, and printers.

  • Good knowledge of Unix systems.

  • Familiarity with at least one database technology and SQL scripting.

  • Knowledge of the Microsoft Azure environment.

  • Proficiency in written and spoken English; French language skills are a plus.

  • Strong communication skills and a collaborative mindset.

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