Operational Resilience Expert (ITSCM)

Job description

Join to apply for the Operational Resilience Expert role at AXA Group Operations

About AXA
As a world-leading insurance company, we act for human progress by protecting what matters.

With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community.

Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us.

Join AXA and you’ll feel like you belong, are included and can thrive.

You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives.

This is your chance to build the tomorrow you want.

Know you can.

About The Entity
AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams.

We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

State-of-the-art Data Technology to drive customer experience

State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks

High-Performing Global Team for stronger partnerships with AXA entities

Job position pitch
The Operational Resilience Expert contributes to AXA GO's overall security improvement by preparing, assessing and testing if AXA GO is ready for a major incident or crisis.

Where will you be in the organization?
The division (Group Security)

You will join the Group Security division, defining the security standards to be applied by AXA entities, overseeing the overall security posture across the Group and providing centralized services to support entities (Crisis Management, Security Operations Centre, etc.).

Throughout AXA Group, the security community represents composed of 1000 security professionals, working daily to protect our customers, operations, brand, and people.

To achieve this, we have gathered our three security disciplines: Information Security, Operational Resilience and Physical Security.

Our Main Missions

Monitor the Security Threat Landscape.

Define and oversee Security Standards and Strategy implementation across the Group.

Drive local security objectives with C-Level executive (COO, CIO, CTO, CFO...) of AXA entities.

Ensure the security of AXA GO as an entity, and of AXA GO as a Service Provider.

Provide centralized security services and products to AXA entities.

Group Security Division Is Divided In 4 Main Blocks

Corporate functions (Group Mandate): Security Advisory and Standards, Security Governance, Security Risk & Assurance, Security Strategy and Awareness

Cyber Defense (Group Security services and products provider)

GO Security (Security of AXA GO as an entity, and of AXA GO as a Service Provider)

Corporate Chief Security Officers (Oversight of entities’ security): Corporate Centre, European Markets, International Markets

The department (GO Security)
GO Security department mandate, as part of Group Security division, is to secure AXA GO as an entity, and secure AXA GO Products delivered by AXA GO as a Service Provider to other entities of AXA.

GO Security Department Is Divided In 5 Teams

GO Security Oversight

GO Security Engineering CoE

GO Security Technical Design & Technical Assurance

GO Product Security Office

GO Security Operational Excellence

The team (GO Security Oversight)
GO Security Oversight team is responsible of

Protecting the organization's information, technology & physical assets from external and internal threats, such as cyberattacks, data breaches, and malicious insiders.

Developing and implementing GO Security security policies, aligned with the Group Security instructions and regulatory requirements.

Managing risks related to AXA GO as an entity, with support from Security Engineering CoE team, and reporting relevant risks in AXA GO Security Risk Committees.

Overseeing the planification and execution of the yearly security testing campaign across AXA GO

Developing and implementing security awareness and training programs to ensure AXA GO employees understand their roles and responsibilities in maintaining a secure environment.

Ensuring compliance with Group Security instructions and regulatory requirements, supervising primary assurance on AXA GO as an entity, supporting primary assurance activities for AXA GO as a Service Provider, and reporting to Group Security with adequate level of data accuracy.

Developing and maintaining business continuity policies, business continuity plans and exercises to ensure AXA GO can respond effectively to incidents and maintain business operations in the event of a disaster.

Overseeing physical security of AXA GO sites (offices, data centers) and people (travels, events).

Prioritizing/managing the remediation of audit issues owned by GO Security Oversight.

About The Job
Main missions
Reporting to GO Security Oversight Executive Manager , the Operational Resilience Expert contributes to the development and implementation of the end-to-end strategic approach to Operational Resilience including governance, oversight of Operational Resilience activity throughout AXA GO as an entity.

This role involves ensuring that IT services can be recovered and resumed in a timely manner following a disruption, thereby minimizing the impact on business operations.

Your Responsibilities Include

Support the GO Security Oversight Executive Manager & the GO Security Oversight Operational Resilience Officer Lead in aligning all IT Service Continuity Management (ITSCM) & IT Resilience (ITR) planning, initiatives, and goals with Group guidelines and regulatory requirements as DORA.

Develop and maintain the IT Service Continuity Management (ITSCM) & IT Resilience (ITR) and methodology as part of the Operational Resilience Management System

Establish operational resilience requirements and guidelines for consumption by wide audiences and provide training to Local Operational Resilience teams

Review business impact analyses to identify critical IT services and potential threats.

Collaborate, Support and Oversee IT Service Continuity Plans (ITS Continuity Plans) to ensure the recovery and continuity of IT services.

Regularly review and update continuity plans based on test results to ensure the effectiveness of the ITS Continuity plans and changing business requirements.

Collaborate, Support and Oversee Local Operational Resilience teams of AXA Group Operations in the diverse activities including but not limited to yearly DR Test campaign, ITSCM & ITR Strategy (Backup/Restore, Fast Isolation), status of ITSCM activities and overall readiness of IT services.

Prepare and facilitate awareness and training programs and sessions to wide audiences

Monitor and assess the effectiveness of ITSCM activities and make recommendations for continuous improvement.

Provide visibility and report to the GO Security Oversight Executive Manager & the GO Security Oversight Operational Resilience Lead Expert on the overall Operational Resilience Program

Contribute to the remediation of audit issues on Operational Resilience perimeter

Expected Skills & Experience
We are looking for someone with the following experience and skills:

Experience

University degree in Security or IT.

Operational Resilience industry certification (ISO 22301 Lead Implementor / Lead Auditor or equivalent) strongly recommended.

Experience > 5 years.

Strong experience in Operational Resilience Management Systems.

Experience of working on ISO27001/2 and/or related security standards is a plus.

Experience working in Regulatory requirements related to Operational Resilience (GDPR, DORA...) is a plus.

Experience working in Financial Services sector preferred.

Technical Skills

Proficiency in IT Service Continuity Management (ITSCM) & IT Resilience (ITR) standards, good practices & tools.

Business Continuity Management (BCM) and in Incident & Crisis management (I & CM standards knowledge is a plus.

Strong understanding of risk management principles.

Soft Skills / Transversal Skills

Ability to effectively operate in a decentralized and political corporate environment.

Ability to function effectively in a matrix structure.

Strong communication skills to collaborate and interact with various stakeholders.

Excellent time management skills (tight deadlines).

Ability to prioritize activities and to manage action plans, review progress and adjust where required.

Good analytical skills and the ability to clearly identify key issues.

Ability to request solutions relevant to the complexity, scope, risk and magnitude of problems impacting the service level.

Fluency in English is a necessity.

Fluency in French is an advantage.

What We Offer
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Management and Manufacturing

Industries

IT Services and IT Consulting

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Required Skill Profession

Other General