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Urgent! It Service Desk Delivery Manager (End Client Company) Job Opening In Barcelona – Now Hiring Jordan martorell s.l.
IT Service Desk Delivery Manager
Perfil buscado (Hombre/Mujer) Lead and optimize global IT Service Desk operations.
Take accountability for the delivery of complex global IT services, including consulting, projects, and maintenance.
Strategically evaluate and continuously improve the service/product roadmap.
Act as the primary escalation point, ensuring high-quality, customer-focused support.
Coordinate with internal IT teams and vendors to resolve issues and enhance service delivery.
Conduct macro-level incident analysis to identify trends and improvement opportunities.
Develop and maintain effective relationships with all stakeholders, including regional and country IT leaders.
Manage vendors, ensuring continuous improvements and service quality.
Interpret customer satisfaction metrics (CSAT) to implement tangible improvements.
Ensure all teams (internal and external) operate according to the same global guidelines.
Support the resolution of major incidents, ensuring effective communication and timely solutions.
Align Service Desk operations with business and IT strategies.
Drive service quality initiatives that enhance the end-user experience.
Stay current with industry best practices and emerging technologies in IT service management.
International end client company Professional development Bachelors degree or equivalent in Information Management, Computer Science, IT or related field.
Minimum 8 years of senior-level experience in IT service management.
At least 3 to 5 years of experience leading IT projects and working in international environments.
Strong knowledge of ITIL frameworks and best practices, with experience in IT project delivery and methodology Proficiency in service desk management tools and technologies and experience with KPI monitoring and SLA management.
Proven ability in financial management and budget control.
Strong vendor management skills, including contract negotiations and performance oversight.
Analytical skills for interpreting service metrics and implementing improvements.
Advanced verbal and written communication skills in English (required).
Innovative, leading Swiss based chemical specialty company.
Journey with the innovative, leading Swiss based chemical specialty company.
Permanent employment contract.
Great work environment in Sant Joan Despi and work from home office (2 days office / 3 home office).
Opportunity to join global team of tech savvy professionals.
Work in open and collaborative culture, respectful and committed to your professional development.
Highest standard of equipment and technologies.
Solid budget for your training and certification needs.
Fully loaded benefits package.
Transparent rules regarding your salary, rewards and recognitions.
ITIL,
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Unlock Your It Service Potential: Insight & Career Growth Guide
Real-time It Service Jobs Trends in Barcelona, Spain (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for It Service in Barcelona, Spain using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 20644 jobs in Spain and 4102 jobs in Barcelona. This comprehensive analysis highlights market share and opportunities for professionals in It Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Jordan martorell s.l. is currently hiring and seeking a It Service Desk Delivery Manager (End Client Company) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: It Service Desk Delivery Manager (End Client Company) Jobs Barcelona.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Jordan martorell s.l. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a It Service Desk Delivery Manager (End Client Company) Jobs Spain varies, but the pay scale is rated "Standard" in Barcelona. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for It Service Desk Delivery Manager (End Client Company) typically include Customer Service and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for It Service Desk Delivery Manager (End Client Company), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your It Service Desk Delivery Manager (End Client Company) interview at Jordan martorell s.l., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Jordan martorell s.l.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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